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ServiceMan Online is designed for Plumbing and Heating businesses who want to streamline their business operations in one complete end to end solution which is accessible anytime and from anywhere via our fully hosted user friendly web interface.

Including a comprehensive Customer Management and Mobile Management programme our solution provides everything a business needs to improve the way they manage their customer database and how they manage the mobile aspect of their business including CP12 Certification. Thus ensuring their business is operationally efficient, has the ability to reduce costs and delivers high levels of customer service.

ServiceMan Online provides a fully hosted, flexible subscription based solution that is accessible anytime / anywhere.*

Efficiently manage your customer database and improve customer service.
Manage your Customer Database
  • Store and maintain customer details in one central place ensuring quick and easy access
  • Access your database anytime / anywhere via a user friendly web interface
  • Record essential customer information including current and scheduled jobs, job history and essential parts and gas certification details.
Optimise scheduling
  • Automatically book one- off and recurring plumbing and engineering appointments.
  • Manage changes and reschedule appointments to improve field service management productivity.
  • Ensure engineers have all of the required customer information they need to successfully manage the call, including call history.
Automatically produce essential business reports
  • Quick and easy access to customisable reporting provides a day to day analysis of your business and enables you to make better decisions
  • Informative customer web reports
  • Essential customer and legislative reporting can help you to provide the necessary proof to win more business.
Create and record professional estimates
  • Engineers can create on site job estimates which seamlessly integrate with back office applications to update customer records and provide the necessary information required for invoicing
CP12 Gas Certification
CP12 Gas Certification Management to help your business achieve compliance
  • Alerts CP12 Servicecalls based on due date
  • Create CP12 Gas Certificates
  • Automatically store critical CP12 reporting
Mobile Handheld Clients
Integration with handheld Mobile Clients ensures you stay in touch with your engineers at all times.
  • Use with a choice of Windows Mobile PDA's, or Windows OS Tablet pc's. Not supplied by ServiceMan
  • Real time reporting interface for engineers to record essential information and keep you up to speed at all times
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Look at our Product Comparison to help you choose the right product for your business.
 
 
* On most mobile devices (Apple, Android and Windows)
 
"The business benefits derived from the introduction of ServiceMan have significantly helped our business. We have been able to reduce costs through a reduction in staff, we have become operationally efficient and we are able to seamlessly demonstrate accountability to our clients."
Dave Manley, Director, MHL
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